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Factors that determine inpatient satisfaction on nursing care: a cross-sectional study


Background: A hospital must maintain and increase patient visits by presenting and providing quality services. This study examines factors determining inpatient satisfaction concerning nursing care at Siti Hajar General Hospital, Medan, Indonesia.

Methods: A cross-sectional descriptive study was conducted on 67 patients hospitalized at Siti Hajar General Hospital using the accidental sampling method from January to October 2018. Data were collected using a standardized questionnaire, while univariate and bivariate tests were used for data analysis. Furthermore, the SPSS version 20.0 for Windows was used for the Spearman Correlation test with a p-value <0.05 considered significant.

Results: The study showed that there were a significant correlation between nursing care in the form of attention (p=0.002), acceptance (p=0.016), communication (p=0.010), cooperation (p=0.004), and responsibilities (p=0.011) with inpatient satisfaction at Siti Hajar General Hospital.

Conclusion: Nurses must actively respond to every patient complaint and show a caring attitude. They also have to communicate with patients and families about their disease and explain all activities related to nursing care actions for adequate understanding and compliance.


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How to Cite

Sulaiman, Anggriani, Maryaningsih, Ronald Erwansyah, Lagut Sutandra Siregar, Muchti Yuda Pratama, Selly Oktaria, Rahmadi Ali, & Yenni Gustiani Tarigan. (2023). Factors that determine inpatient satisfaction on nursing care: a cross-sectional study. Bali Medical Journal, 12(1), 386–390.